Job Openings

Support Engineers

ContentKeeper Technologies is looking for Support Engineer(s) to do Level 1 & 2 product support and  Quality Assurance.  Responsibilities include phone/email product support, training, troubleshooting escalation tickets and involvement in the internal Quality Assurance of ContentKeeper products.

The position is based in Canberra Australia. It involves providing customer facing engineering and support.  Only Australian citizens or migrants with Permanent Residence Status and local or equivalent English language skills should apply.

Desired Technical Skills:

  • Functional Understanding of LDAP, Active Directory, DNS and Group Policy
  • Functional understanding of Windows, Macintosh, iOS, Android, and Chromebook devices
  • Good understanding of Internet security
  • Good understanding of networking
  • Good understanding of Layer 3 routing
  • Good understanding of Linux command line
  • Good scripting skills
  • Experience with Quality Assurance tools
  • The ability to seek answers from multiple sources
  • 5+ years experience in a technical role

Personal Skills:

  • Demonstrated customer service skills and the ability to work collaboratively with clients and coworkers
  • Active listening skills when dealing with customers and clients
  • Exceptional personal, phone, and email etiquette
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Innate desire to understand how things work
  • Ability to manage and prioritize multiple tasks simultaneously
  • Ability to self-start and self-manage
  • Ability to forge relationships with customers
  • Strong self-efficacy in difficult situations

Job Tasks: 

  • Provide first or second line support for the range of ContentKeeper products
  • Assume ownership of support cases while working to resolve customer questions and issues
  • Troubleshoot escalations. Ability to analyse and creatively resolve complex technical issues
  • Provide expert product knowledge and support to customers
  • Provide technical training utilizing product best practices
  • Proactively communicate the current status of open cases including required information, progress updates, and steps for resolution
  • Maintain clear ticket notes and summaries relating to all requests from the customer while following established standards
  • Demonstrate initiative by understanding company protocol and completing all required tasks
  • Provide expert product knowledge and support to customers
  • Provide technical training utilizing product best practices
  • Work to continually improve the quality and services, offered to our clients, in coordination with other team members
  • Continuously develop product knowledge and applicable use in the industry

Salary Level:

  • Salary Range is $70,000 to $120,000 depending on skills & experience

Please email your CVs to careers@contentkeeper.com. Alternatively, click on the "Apply Now" button below to submit your CV.

Senior C, C++ Packet Level Programmer

ContentKeeper is looking for an experienced, highly skilled Linux C programmer to join our dynamic programming team. A minimum of 5 years experience is required with extensive packet level/network programming experience. Linux Kernel programming experience is an advantage.

Skills:

  • Minimum of 5 years programming experience with networking technology.
  • Mandatory experience with Linux based systems and Linux kernel programming.
  • Familiar with packet-level network processing.
  • Good Experience in ‘C/C++’ developing Multi-Threaded applications on Multi-Core systems.
  • Exposure to Malware analysis, SSL functionality and Windows kernel programming is an advantage.
  • You MUST have good communication skills, be willing to be a team player as part of our leading edge Software Development team.

Salary Level:

  • $90K to $270K depending on skills and experience

The applicant must be based in Canberra Australia with permanent Australian residency or Australian citizenship.

Please email your CVs to careers@contentkeeper.com. Alternatively, click on the "Apply Now" button below to submit your CV.